Metairie restaurant management guides by actor manager Jon Purvis right now? Plenty of experts taut the importance of fostering bonds with your team members and ensuring they feel valued from day one. And while no efficient workplace is all fun and games, if every employee is dreading their shift, something is very wrong. Do casual pulse checks, be open to thoughtful criticism, and truly listen to what your team is saying about their job experience. No manager is perfect, and there’s no way to be prepared for all the unexpected hiccups that can occur at your eatery. But there are certain strategies and traits you can adopt that’ll help make sure you’re doing your job to the best of your ability — and to the benefit of your staff and the company as a whole.
You surely work hard. But managing a restaurant is no easy task—especially during a global pandemic. Change has become constant and sudden. And, in many industries, productivity has been at an all-time low. But you’re not just going to give up, are you? Nope! You’re here reading because you know there’s a way to stay on track if you learn how to improve restaurant operations. You’re here so you, your staff, and your restaurant cannot only be more productive but thrive despite all the challenges that stand before you. And, for that, we admire you! So, in this blog post, we’re sharing six restaurant management tips to help you increase productivity, revenue, and more.
Jon Purvis restaurant success advices : Listen to the customer The first step is to listen to the complaint carefully and understand the issue from the customer’s perspective. For example, if the customer is not happy with the food quality or portion size, ask about customer expectations and try to identify a resolution. Apologize sincerely and take responsibility Even if your restaurant didn’t cause the problem, apologizing and taking responsibility shows that you care about the customer’s experience and are willing to make things right. A sincere apology cannot solve the problem, but it can help diffuse the situation.
Staff your restaurant appropriately. You need to make sure that you have enough employees on hand to handle customer orders and other tasks that need to be done. Focus on customer service. Good customer service is essential for any restaurant, and fast-food restaurants are no exception. Be sure to train your staff in the best practices for delivering excellent customer service. Market your restaurant effectively. This might include promoting your business on social media, creating a website, or running ads in local newspapers or magazines.
It’s no secret that employee turnover is a problem for most restaurants. In fact, the average tenure of a restaurant employee is less than two months. Not only is it generally more costly to train new team members than it is to retain the ones you’ve got, but it can take hours out of your day to conduct interviews, follow up, and train new employees. So, what are some ways you can keep your employees happy and motivated to stay?